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- Customer Service Essentials
Curriculum
- 3 Sections
- 17 Lessons
- Lifetime
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- Introduction7
- 2.1Customer Service Introduction8 Minutes
- 2.2Sales and Service Relationship9 Minutes
- 2.3Importance of Customer Service11 Minutes
- 2.4Levels of Business Customer Service – Part 110 Minutes
- 2.5Levels of Business Customer Service – Part 27 Minutes
- 2.6Levels of Business Customer Service – Part 311 Minutes
- 2.7Check for Understanding10 Minutes9 Questions
- Providing Great Customer Service9
- 3.0Customer Service Excellence Key Factors10 Minutes
- 3.1Customer Loyalty9 Minutes
- 3.2Great Service Rules16 Minutes
- 3.3Delivery Key Characteristics9 Minutes
- 3.4Evaluating Yourself and Your Company10 Minutes
- 3.5Evaluating Your Service Attitude10 Minutes
- 3.6Powering a Service Culture12 Minutes
- 3.7Personal Primers8 Minutes
- 3.8Check for Understanding60 Minutes10 Questions
- Problem Resolution4
Resolving Negative Situations Steps
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