Customer Service Essentials is a comprehensive learning course for professionals who engage in customer service.
In this 3-hour course, you shall be immersed in the practical concepts and skills that will apply to help you in your day-to-day engagement with customer service. The Customer Service Essentials shall mainly focus on concepts of sales and service relationships, providing great customer service, and problem resolution. In addition, the course overall has the best practices of successful companies who are leading in the realm of customer service
LEARNING OBJECTIVES
- Defining Customer Service
- How Customer Service Applies to Every Business
- Best Company Standards on Customer service
- Getting to high service levels
- Powering a great service culture
- Key learnings and takeaways from Case studies
- A deeper look at Managing Negative Customer Service Engagements
Requirements
- There are no pre-requisite programs to take this course.
Target audiences
- Customer Service Representatives
- Call Center Agents
- Front Desk Associates
- Service Staff
- Front Line Managers
- Professionals who handle customer concerns
- Sales Professionals
- Business Owners
- Professionals with strong interest in Customer Service
- Professionals targeting a role in Customer Service